Legal
Terms of Service
The terms for using +Motive — for every driver and vehicle owner on the platform.
The platform
+Motive connects drivers and vehicle owners in Ghana. We provide the tools — vehicle records, digital contracts, payments, live tracking, chat and notes — and a single record both sides can trust. We do not own vehicles, we do not employ drivers, and we are not a party to your contract: the specific terms of each deal live in that contract. The current release covers drivers and vehicle owners and the vehicles they work with.
Accounts and eligibility
You register with your full name, email address and Ghana phone number, and you verify your email and phone number. Creating an account is paid: GH₵50 for a Driver account and GH₵100 for an Owner account, collected once through Paystack before the account is activated. +Motive does not carry out licence or Ghana Card checks and does not certify any driver or owner — the parties deal directly with each other and must satisfy themselves about licences, documents and fitness before signing a contract. You are responsible for activity under your account and for keeping your details accurate.
Contracts
Owners create Work & Pay and DriveOn contracts and attach them to a vehicle; the same contract can be attached to more than one vehicle, and each vehicle gets its own contract, schedule and payment record. (Rental contracts are offered to companies; individual owners cannot create rental contracts.) To bring a driver onto a contract, the owner shares it with the driver by name: the driver receives the full terms in chat and by email together with a 6-digit confirmation code, and entering that code is the driver’s acceptance — the payment schedule runs from acceptance. Both parties hold an identical copy of the contract and can follow every payment against it. Any ownership transfer at the end of a Work & Pay contract follows a separate verified workflow and is never automatic.
Payments
All payments made inside +Motive are processed by Paystack. Drivers pay their contract amounts through Paystack checkout using mobile money (MTN, Telecel or AirtelTigo) or card/bank where available. +Motive charges a platform fee of 1% on payments processed through the platform, separate from Paystack’s own transaction charges; amounts are shown before you confirm a payment. On a DriveOn contract the direction reverses: the owner pays the driver through the platform, and those payments are tracked with dates and amounts just like driver payments.
Settlement to owners
When a driver’s payment succeeds, the owner’s money is released automatically to the owner’s verified settlement destination — either a verified mobile money number (any network) or a verified bank account. An owner must verify a phone number before mobile money payouts can be released, and bank details are verified against the name held by the bank before they can be used. Money cannot be settled to an unverified number or account. If a payment was debited from you but not credited, contact Payment Help with the transaction details and we will trace it — that is the one payment issue +Motive steps into.
Deposits paid outside the app
If a driver pays an owner directly — for example a cash, bank or mobile money agent deposit into the owner’s own account — that payment does not pass through Paystack and +Motive never holds the money. Either party can record the deposit in the app so the contract balance stays correct. Recorded deposits still attract the 1% platform fee, which is billed to the owner on a platform invoice issued by +Motive and must be settled with +Motive directly.
Tracking
Vehicles on an active contract can be tracked on the map from a tracker device or from a phone signed in as a tracker with its tracking ID or code. Location is shared between the contract parties while tracking is on and the device is reporting; a phone used as a tracker only reports while it is powered, connected and permitted to share location. Owners can draw an operating boundary for a vehicle and are notified when the vehicle reports outside it. Only use tracking and any supported vehicle controls (such as lock or engine off/on, where fitted hardware allows) lawfully, with the knowledge of the people affected, and never in a way that endangers people or property.
Marketplace, messages and notes
Companies may publish vehicles on Explore; individual owners cannot publish listings. Showing interest in a vehicle does not create a contract — a contract only exists once an owner shares it and the driver confirms with the code. Chat and personal notes inside +Motive are tools for the parties’ own records; be careful with personal information you share there. From time to time the platform may carry announcements and advertisements, which are labelled as such.
Acceptable use and disputes
Do not misuse the platform, another participant’s vehicle, account or data, and do not use +Motive for unlawful activity. +Motive’s records — contracts, payment ledger and tracking history — are the reference both parties agreed to work from. Except for payment-crediting issues handled through Payment Help, disagreements between a driver and an owner are for the parties themselves to resolve; +Motive does not mediate them. These terms may be updated; continued use of +Motive means you accept the current version.